okjil FAQ

okjil requires identity verification (KYC) before you can make withdrawals. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID

You may also be asked to submit a selfie holding your ID and a proof of address (e.g., a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 1–2 business days.

No. okjil strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you've forgotten your login details, use the password reset option on the okjil Login page rather than creating a new account.

Go to the okjil Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our support team at [email protected]. For security reasons, okjil will never ask for your password via email or live chat.

You can update certain details (such as your contact number or address) from your Account Settings page after logging in. Changes to core identity information — such as your full name or date of birth — require you to contact our support team and submit supporting documentation, as these are tied to your KYC verification.

To close your account, contact our support team at [email protected] with your request. Before closure, any remaining balance will be returned to your verified payment method. If you're closing your account due to concerns about your gaming habits, we strongly encourage you to consider our self-exclusion options first — visit our Responsible Gaming page to learn more.

okjil supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on the okjil platform.

GCash and Maya deposits are typically credited to your okjil account instantly or within a few minutes. Bank transfers may take up to 1 business day depending on your bank's processing times. If your deposit has not reflected after 24 hours, please contact our support team with your transaction reference number.

Yes. The minimum deposit at okjil is ₱100 for e-wallet methods (GCash, Maya) and ₱500 for bank transfers. Maximum deposit limits may vary depending on your account verification level and the payment method used. You can view your current limits in your Account Settings.

okjil does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside okjil's control.

Yes — and we strongly encourage it. okjil's responsible gaming tools let you set daily, weekly, or monthly deposit limits directly from your Account Settings. Once a limit is active, it takes effect immediately. If you want to increase a limit, a 24-hour cooling-off period applies to protect you from impulsive decisions. Visit our Responsible Gaming page for more details on all available player protection tools.

Log in to your okjil account and go to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money-laundering policy. Make sure your KYC verification is complete before submitting a withdrawal request.

Withdrawal processing times at okjil are as follows:

• GCash / Maya: Within 1–4 hours after approval
• Bank Transfer (BPI, BDO, UnionBank, etc.): 1–3 business days
• Debit Card: 3–5 business days

All withdrawal requests are reviewed by our finance team before processing. Requests submitted on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal amount at okjil is ₱200 for e-wallet methods and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional review as part of our standard compliance procedures.

Common reasons for a declined withdrawal include incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment method name, or a pending security review. If your withdrawal was declined, you will receive a notification with the reason. You can also contact our support team at [email protected] for clarification.

You may cancel a pending withdrawal request before it has been approved by our finance team. Once a withdrawal has been approved and is being processed, it can no longer be cancelled. To cancel a pending request, go to your Transaction History in Account Settings and select the pending withdrawal. If you're having trouble, contact support at [email protected].

okjil offers a wide variety of games for Filipino players, including:

• Slot games — hundreds of titles with different themes and volatility levels
• Bingo — classic and modern bingo variants
• Texas Hold'em Poker — the world's most popular poker format
• Deuces Wild — video poker with wild card action
• Live dealer games — roulette, baccarat, blackjack, and more

The full game library is accessible from the okjil Casino page.

Yes. okjil is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit okjil.app on your phone's browser, log in, and start playing. The mobile experience is designed to be just as seamless as the desktop version, whether you're in Manila, Cebu, or anywhere else in the Philippines.

Yes. All games on the okjil platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are provided by reputable game developers whose RNG systems are independently tested and certified. Live dealer games are streamed in real time from professional studios, providing full transparency on every deal and spin.

Minimum bets vary by game. Many slot games start from as low as ₱1 per spin, making them accessible for casual players. Table games like Texas Hold'em and Deuces Wild have their own minimum bet structures displayed within each game. Live dealer tables typically start from ₱10–₱50 per round. Check the individual game page for specific bet limits before you start playing.

If your connection drops mid-game, okjil's system will record the state of your game at the point of disconnection. When you reconnect and return to the game, it will resume from where it left off. For live dealer games, the round outcome is determined by the dealer regardless of your connection status, and the result will be reflected in your account balance once you reconnect. If you believe a disconnection caused an error in your balance, contact support with the game details and timestamp.

okjil regularly offers promotions for both new and existing players. These include welcome bonuses for first-time depositors, reload bonuses, free spins on selected slot games, and seasonal promotions tied to Philippine events and holidays. All active promotions are listed on the okjil Casino page. Bonus availability and terms may change, so check back regularly for the latest offers.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Each promotion has its own wagering terms — always read the specific bonus terms before opting in.

Most bonuses at okjil are claimed automatically when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require you to enter a bonus code during the deposit process or opt in via the Promotions page in your account. If a bonus you expected hasn't appeared in your account within 30 minutes of qualifying, contact our support team at [email protected].

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your Account Settings under "Bonus Preferences." You can also contact our support team to have bonuses removed from your account. Note that once a bonus has been used to place bets, it generally cannot be reversed.

You must be at least 21 years old to register and play at okjil. This is a strict requirement under Philippine gaming regulations enforced by PAGCOR. okjil verifies the age of all players during the KYC process. Any account found to belong to a person under 21 will be immediately closed. ⚠️ Gambling is addictive. Know when to stop.

okjil offers temporary, extended, and permanent self-exclusion options. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team at [email protected]. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. For full details on all responsible gaming tools, visit our Responsible Gaming page.

Log in to your okjil account and navigate to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once set. Reducing a limit is instant; increasing a limit requires a 24-hour waiting period. These tools are designed to help you stay in control of your gaming budget. Learn more on our Responsible Gaming page.

If you or someone you know is struggling with gambling, help is available. You can reach out to okjil's responsible gaming support team at [email protected] for a confidential conversation. PAGCOR also provides responsible gaming resources and guidance for Filipino players. Remember: ⚠️ Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for a full list of tools and resources.